I'm not saying anything against our customer service, not my store anyway. In fact, I think the store I work at has one of the best customer service ratings. But at the same time, I always find people that complain that Walmart employees are rude and don't want to help.
There's a reason for that.
It's because people treat us like crap. We get the brunt of people's anger and frustration, most of the time it's misdirected. We get insulted on a daily basis, whether its our appearance or our intelligence. If we don't have something in stock at a certain time, people yell at us and point fingers as though it is our fault. If the item they find online isn't sold in stores, they point fingers at us as though it is our sole responsibility to make sure we carry the items that are sold only online.
And my biggest pet peeve is when people don't have a copyright release for their professionally taken photos. When we can't give them the photos by law, they throw a tantrum and make us out to be the bad guy, telling us it never says anywhere that they needed a copyright release form for professionally taken photos. A co-worker of mine was verbally assaulted by a woman to the point where she was almost in tears because of a slip of paper. All it is, really, is a signed piece of paper documenting that places like Walmart can legally make copies of the photos. That's it, it's so simple. Without that, we as employees face hefty fine, loss of a job, and possible jail time if the photographer decides to sue.
So please, when you're next visiting a retailer, think before you act. I know how frustrating things can be, but it doesn't mean you can take it out on someone innocent in the matter. It goes with the saying "If you don't have anything nice to say, don't say anything at all". You may not realize it, but our customer service reflects your attitude, so positive attitude equals great service.
March 23, 2013
Mad March
Saturday, March 16th:
The day started off rather horribly. I walked to work in the pouring rain (only about a mile, but it was enough to get soaked like you wouldn't believe). Even my uniform which was in my backpack got partially soaked. I was pissed, to say the least.
So after mostly drying out, it was time to clock in and start my long day. My shoes and socks were still wet, much to my discomfort, and remained so all day.
Nothing really happened save for our two new hires being released to work on the floor. Both of them are competent and eager to learn, which is good. I have a feeling they'll be good employees when they get the hang of things.
As a closing shift, I help out with working the freight, and this night's load was luckily not bad at all. If you took the TVs off, it would just be half of a pallet. Well, we finished it all within an hour.
I bribed my coworker with Taco Bell for a ride home, so at least I didn't have to walk in the bitter cold without a jacket for long (my jacket was still soaked).
So nothing really happened much with this day, just a normal day at work.
Sunday, March 17th:
I have this day off! Had a friend stay the night and then we went to get the replacement starter for our Firebird. After this was done, we went to a Thai restaurant, which had pretty good food but was a little too pricey. Probably wont be making frequent visits there.
Working on commissions to eventually get rid of my long to-do list.
Monday, March 18th:
Was off this day as well. Literally played Skyrim all day, except the hour or so that I was working on a commission. It's nice to get lost in a fantasy world every now and then. We got the car working now, at least, only issue is that there's a few fuses that are dead and making the dash lights not turn on. Should be interesting to figure out which is out, but we bought a couple boxes of them anyway to replace them if needed. Also got some watercolor paper, so now I can start doing more ink paintings.
Tuesday, March 19th:
Tonight was an annoying night. I was scheduled to close the photo lab, which is no problem. As soon as I get in, there's a faux-canvas that needs to be built. Still no problem, I've done it before and it's easy, just a long process. I forgot one step in the beginning, which is to bend the edges of the cardboard cutout that the print is mounted on. So, the edges of the picture got cracked. No problem, stuff like this happens all the time, I'll just start again.
The second time, someone distracted me while I was in the process of sticking the print to the cardboard (it comes pre-glued, you peel plastic off and stick it on). The face of the print got stuck to the glue. At this point, I'm getting angry at the whole thing, so I print it again and do something else for a while before going back to the third try.
Well, the third try turned out fine, and the woman was relatively happy with it.
Then a woman rushes up to me and demands I make a passport for her baby. I shrug and say ok, and then get everything set up. Took about 10 pictures until we got at least two that were decent. So I go over to the computer behind the counter and start the process of printing the passport photos. The woman starts going off on a tangent about how it needs to be perfect because she's going to Seattle tomorrow and she doesn't want her time and money wasted if it isn't going to be right. I printed it anyway, got a second opinion from a coworker and she said it was fine. Then as I finish it and am about to price it, the woman tells me she needs a second set printed. Not like she could've told me that in the beginning, I could've saved time when I had to change the paper back. No problem, I printed a second set, but then she tried to tell me it didn't look like it would pass the regulations. So I showed her the guide print and told her to take it with her in case whoever it is in Seattle tries to tell her otherwise.
Other than that fun stuff, it was a good night~
Wednesday, March 20th:
I work a short shift again today, second day of six, then I have court next week for my ticket. Woke up relatively early and played some Skyrim before getting ready for work. Such a great game.
Nothing much really happened, no customers that struck me as exceptionally annoying, but I did have a good conversation with a couple and educated them on how to use RCA cables on an HDTV using an antenna switch thing.
Thursday, March 21st:
Meh. Enough said. Terrified of going to court on Tuesday.
Friday, March 22nd:
Probably one of the more darker days in my life, but it ended ok, I suppose. Was sent away from electronics, which I was grateful for because I needed the time alone to think.
The day started off rather horribly. I walked to work in the pouring rain (only about a mile, but it was enough to get soaked like you wouldn't believe). Even my uniform which was in my backpack got partially soaked. I was pissed, to say the least.
So after mostly drying out, it was time to clock in and start my long day. My shoes and socks were still wet, much to my discomfort, and remained so all day.
Nothing really happened save for our two new hires being released to work on the floor. Both of them are competent and eager to learn, which is good. I have a feeling they'll be good employees when they get the hang of things.
As a closing shift, I help out with working the freight, and this night's load was luckily not bad at all. If you took the TVs off, it would just be half of a pallet. Well, we finished it all within an hour.
I bribed my coworker with Taco Bell for a ride home, so at least I didn't have to walk in the bitter cold without a jacket for long (my jacket was still soaked).
So nothing really happened much with this day, just a normal day at work.
Sunday, March 17th:
I have this day off! Had a friend stay the night and then we went to get the replacement starter for our Firebird. After this was done, we went to a Thai restaurant, which had pretty good food but was a little too pricey. Probably wont be making frequent visits there.
Working on commissions to eventually get rid of my long to-do list.
Monday, March 18th:
Was off this day as well. Literally played Skyrim all day, except the hour or so that I was working on a commission. It's nice to get lost in a fantasy world every now and then. We got the car working now, at least, only issue is that there's a few fuses that are dead and making the dash lights not turn on. Should be interesting to figure out which is out, but we bought a couple boxes of them anyway to replace them if needed. Also got some watercolor paper, so now I can start doing more ink paintings.
Tuesday, March 19th:
Tonight was an annoying night. I was scheduled to close the photo lab, which is no problem. As soon as I get in, there's a faux-canvas that needs to be built. Still no problem, I've done it before and it's easy, just a long process. I forgot one step in the beginning, which is to bend the edges of the cardboard cutout that the print is mounted on. So, the edges of the picture got cracked. No problem, stuff like this happens all the time, I'll just start again.
The second time, someone distracted me while I was in the process of sticking the print to the cardboard (it comes pre-glued, you peel plastic off and stick it on). The face of the print got stuck to the glue. At this point, I'm getting angry at the whole thing, so I print it again and do something else for a while before going back to the third try.
Well, the third try turned out fine, and the woman was relatively happy with it.
Then a woman rushes up to me and demands I make a passport for her baby. I shrug and say ok, and then get everything set up. Took about 10 pictures until we got at least two that were decent. So I go over to the computer behind the counter and start the process of printing the passport photos. The woman starts going off on a tangent about how it needs to be perfect because she's going to Seattle tomorrow and she doesn't want her time and money wasted if it isn't going to be right. I printed it anyway, got a second opinion from a coworker and she said it was fine. Then as I finish it and am about to price it, the woman tells me she needs a second set printed. Not like she could've told me that in the beginning, I could've saved time when I had to change the paper back. No problem, I printed a second set, but then she tried to tell me it didn't look like it would pass the regulations. So I showed her the guide print and told her to take it with her in case whoever it is in Seattle tries to tell her otherwise.
Other than that fun stuff, it was a good night~
Wednesday, March 20th:
I work a short shift again today, second day of six, then I have court next week for my ticket. Woke up relatively early and played some Skyrim before getting ready for work. Such a great game.
Nothing much really happened, no customers that struck me as exceptionally annoying, but I did have a good conversation with a couple and educated them on how to use RCA cables on an HDTV using an antenna switch thing.
Thursday, March 21st:
Meh. Enough said. Terrified of going to court on Tuesday.
Friday, March 22nd:
Probably one of the more darker days in my life, but it ended ok, I suppose. Was sent away from electronics, which I was grateful for because I needed the time alone to think.
March 15, 2013
I'm not much of a blogger..
As you can probably tell from my sporadic posts, I'm not much of a blogger. Sure, I'll write down thoughts or events every now and then, but they don't really have anything interesting. Not much is happening in life to cause me to want to blog about it.
I guess if anything, I could take an account of a week's happenings at Walmart, since I work in the weirdest place known to man.
Like today, a couple came to our site-to-store area, asking if the last half of their order arrived or not. I told them that it wasn't there and was still at the distribution center (which is in Oregon), and they pitched a fit. They told me it was Walmart's responsibility to track their shipping, coming at me as if it were personally my fault for their order being late. So I went into the back to see if there was any way to track it, which of course, there isn't.
I brought a manager back out with me, and they blew up at her for about ten minutes, and when she said she couldn't do anything for them, they stormed off in a mad rage.
Things like this happen just about every day, but I hardly ever remember them.
I don't know, people seem to think that because we work for Walmart, it makes us uneducated savages that don't know anything. I actually was told I don't know what I'm talking about as far as cell phones. It's my job to know cell phone plans and to let people know that no, we do not sell our SIM cards for contract phones.
Maybe I'll compile a week's worth of events into one post at the end of my week (which is a Friday, and the new week begins on Saturday) and post it every Friday. I guess in a way it can help me catalogue life's experiences and I can use it as a sort of journal.
I just know I'll forget by tomorrow that I meant to do this =D
I guess if anything, I could take an account of a week's happenings at Walmart, since I work in the weirdest place known to man.
Like today, a couple came to our site-to-store area, asking if the last half of their order arrived or not. I told them that it wasn't there and was still at the distribution center (which is in Oregon), and they pitched a fit. They told me it was Walmart's responsibility to track their shipping, coming at me as if it were personally my fault for their order being late. So I went into the back to see if there was any way to track it, which of course, there isn't.
I brought a manager back out with me, and they blew up at her for about ten minutes, and when she said she couldn't do anything for them, they stormed off in a mad rage.
Things like this happen just about every day, but I hardly ever remember them.
I don't know, people seem to think that because we work for Walmart, it makes us uneducated savages that don't know anything. I actually was told I don't know what I'm talking about as far as cell phones. It's my job to know cell phone plans and to let people know that no, we do not sell our SIM cards for contract phones.
Maybe I'll compile a week's worth of events into one post at the end of my week (which is a Friday, and the new week begins on Saturday) and post it every Friday. I guess in a way it can help me catalogue life's experiences and I can use it as a sort of journal.
I just know I'll forget by tomorrow that I meant to do this =D
March 10, 2013
Strange
So, I've been working for Walmart for nearly a year. Ok, so it's still a while until I hit my one year mark (July 10th), but still.
I'm usually a good associate and wear my badge. Well, the other day, the clasp to my badge broke and so I stopped wearing it.
I swear to God, it's turned me invisible.
One day I was walking to our counter to grab some paper work for our freight when I saw a customer standing awkwardly by the counter. I asked if he needed any help, and he said that he was just waiting for someone to go behind the counter. I assumed he just meant that someone was in the back looking for something for him.
Then my coworker come up, in a black sweater and jeans (while I'm wearing the typical Walmart navy blue shirt and khaki pants) and asks if he needs help. He tells her that he just needed to be checked out. I mean REALLY? I'm not invisible at all, you know.
And then the next day it happened again!
I was working on a cart that we needed to get rid of, digging through boxes and scanning things so I will know where they go. Coworker walks by to go get something, nothing unusual. Then someone is walking around as if they need help, they look right at me, and then go to the coworker that passed by and ask for help.
I dislike being invisible :c
I'm usually a good associate and wear my badge. Well, the other day, the clasp to my badge broke and so I stopped wearing it.
I swear to God, it's turned me invisible.
One day I was walking to our counter to grab some paper work for our freight when I saw a customer standing awkwardly by the counter. I asked if he needed any help, and he said that he was just waiting for someone to go behind the counter. I assumed he just meant that someone was in the back looking for something for him.
Then my coworker come up, in a black sweater and jeans (while I'm wearing the typical Walmart navy blue shirt and khaki pants) and asks if he needs help. He tells her that he just needed to be checked out. I mean REALLY? I'm not invisible at all, you know.
And then the next day it happened again!
I was working on a cart that we needed to get rid of, digging through boxes and scanning things so I will know where they go. Coworker walks by to go get something, nothing unusual. Then someone is walking around as if they need help, they look right at me, and then go to the coworker that passed by and ask for help.
I dislike being invisible :c
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